Informativa sui rimborsi

Return and Refund Policy

We want you to be completely satisfied with your purchase of official licensed music merchandise.

Return Period: You have 14 days from the date of receipt to return items for a refund, in accordance with EU consumer protection regulations.

Conditions for Returns:

• Items must be unused, unworn, and in original condition with all tags attached
• Items must be returned in their original packaging
• Proof of purchase is required
• Customer is responsible for return shipping costs unless the item is defective

How to Initiate a Return: Contact us before sending any items back. We will provide you with return instructions and the return address.

Inspection Process: All returns are carefully inspected upon arrival at our warehouse. We reserve the right to refuse refunds if:

• Items show signs of use, wear, or damage caused by the customer
• Items are returned without original tags or packaging
• Items do not match the original order
• The return period has expired

Refund Timeline: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund at no cost to you.

Non-Refundable Items:

• Custom or personalized merchandise (unless defective)
• Items marked as final sale

Fraudulent Activity: We take fraud and abuse seriously. All refund requests are reviewed for authenticity and compliance with our policies. In cases of suspected fraudulent returns, chargeback abuse, or repeated illegitimate refund requests:

• We reserve the right to deny the refund
• We may refuse future orders from the customer
• We reserve the right to pursue appropriate legal remedies to protect our business

For any questions regarding returns or refunds, please contact us.